Shipping & Returns - Manu Kea Inc
Effective as of 11 June, 2022.
SHIPPING POLICY
(This is an excerpt, it is shown in its entirety on the Store Policies webpage)
We strive to fulfill all commercial (inventory on-hand) orders within 24 hours of payment. Weekends excluded, unless we have the shop already open. All custom orders will display an “estimated shipping date” or “lead time required” under the product description on the website. The estimated shipping date will also be included in your custom order confirmation email.
Our standard shipping methods are United States Postal Service (USPS), United Parcel Service (UPS), and the FedEx Corporation (FedEx).
If overnight or expedited delivery is required, please contact us (by email or postal mail) prior to your order. This will allow us to ensure that inventory is available and provide shipping costs for the expedited services. We do not guarantee expedited shipping will arrive by your required deadline. The cost of expedited delivery is incurred at your sole risk.
All shipping costs displayed with your order on the website are only an estimate. Actual shipping costs may be lower or higher. If actual costs are lower, we will reduce your shipping charges and you will only be charged the required lower amount. If actual costs are higher we will ask your permission (by email or postal mail) prior to finalizing your order.
The shipment of hazardous materials, such as but not limited to, flammable, corrosive, or dangerous substances will require special ground shipping methods. These shipping method costs are estimated on the website during your order. If actual costs are higher we will ask your permission (by email or postal mail) prior to finalizing your order.
If you require international shipping, please contact us (by phone or email) in advance of your order to confirm shipping costs. Manu Kea Incorporated will work with our customers to provide international shipping. Applicable duties, taxes, brokerage and importation fees are not estimated with any order placed to Manu Kea Incorporated. Knowledge and payment of all associated international shipping fees is the responsibility of the purchaser.
Once the order is physically accepted by any of the aforementioned shipping couriers, Manu Kea Incorporated will not take responsibility on any loss, theft or damage due to carrier mishandling.
Without prior communications to us, we do not ship to P.O. Boxes.
If you are having a problem with shipping or shipping options, please contact us directly at [email protected].
As of 11 June, 2022.
RETURN & EXCHANGE POLICY
(This is an excerpt, it is shown in its entirety on the Store Policies webpage)
The return and exchange period is 15 days for all commercial merchandise, excluding custom orders. Unfortunately we cannot offer a refund or exchange after this 15 day period.
Special situations may occur for certain purchasers and certain purchases. An example would be where you cannot check the appropriateness of an item within the first 15 days. Should a special situation of this manner arise, contact Manu Kea Incorporated directly at [email protected] before the end of the first 15 days. At our sole discretion, we may extend store credit for future use on any returned merchandise outside this period and/or work with the purchaser to make possible amendments.
Non-Returnable Items include (a.) custom orders; and (b.) worn, torn, used, damaged or abused items; and (c.) etched, embroidered or otherwise personalized items; and (d) electronic products. Once an electronic package is opened, it cannot be returned to Manu Kea Incorporated. If there is a warranty issue contact the manufacturer directly.
All merchandise ordered and subsequently returned are subject to a 15% restocking fee (excluding warranty issues).
All custom orders are final. No refunds or exchanges will be honored for custom orders, unless a defect and/or an issue with the manufacturing process arises. At our sole discretion, Manu Kea Incorporated will work with a customer of a custom order to modify user supplied criteria of custom orders.
In order to return merchandise, we will email you a completed return material authorization (RMA) document, after your specified request for a return (email or postal mail). Please include the RMA number (shown on the RMA document provided to you) on the outside of the package returned; this will facilitate resolving the situation as quickly as possible. When returning merchandise to us, you must include your provided RMA document, your original packing slip and the merchandise itself in original condition. We cannot accept any return or exchange without all of these items being included. Remember we cannot accept the return of any used, abused, mangled, dented, soiled, damaged items or items that are not in their original packaging with all component parts, literature and warranty cards included.
The return of high value merchandise (for some carriers, above $50) should warrant you to consider using a trackable shipping service or purchase additional shipping insurance. Check with your carrier of choice to determine what insurance is included on your shipping. Manu Kea Incorporated does not guarantee that we will receive your returned item.
Also please understand that unless you received the wrong product(s); outbound shipping charges are non-refundable, and you are responsible for return shipping.
Orders returned/shipped to Manu Kea Incorporated without a prior RMA number and document being issued, will be refused at our facility.
If an order/package delivery is refused, then return shipping will be deducted from the amount refunded.
RETURN & EXCHANGE POLICY
(This is an excerpt, it is shown in its entirety on the Store Policies webpage)
The return and exchange period is 15 days for all commercial merchandise, excluding custom orders. Unfortunately we cannot offer a refund or exchange after this 15 day period.
Special situations may occur for certain purchasers and certain purchases. An example would be where you cannot check the appropriateness of an item within the first 15 days. Should a special situation of this manner arise, contact Manu Kea Incorporated directly at [email protected] before the end of the first 15 days. At our sole discretion, we may extend store credit for future use on any returned merchandise outside this period and/or work with the purchaser to make possible amendments.
Non-Returnable Items include (a.) custom orders; and (b.) worn, torn, used, damaged or abused items; and (c.) etched, embroidered or otherwise personalized items; and (d) electronic products. Once an electronic package is opened, it cannot be returned to Manu Kea Incorporated. If there is a warranty issue contact the manufacturer directly.
All merchandise ordered and subsequently returned are subject to a 15% restocking fee (excluding warranty issues).
All custom orders are final. No refunds or exchanges will be honored for custom orders, unless a defect and/or an issue with the manufacturing process arises. At our sole discretion, Manu Kea Incorporated will work with a customer of a custom order to modify user supplied criteria of custom orders.
In order to return merchandise, we will email you a completed return material authorization (RMA) document, after your specified request for a return (email or postal mail). Please include the RMA number (shown on the RMA document provided to you) on the outside of the package returned; this will facilitate resolving the situation as quickly as possible. When returning merchandise to us, you must include your provided RMA document, your original packing slip and the merchandise itself in original condition. We cannot accept any return or exchange without all of these items being included. Remember we cannot accept the return of any used, abused, mangled, dented, soiled, damaged items or items that are not in their original packaging with all component parts, literature and warranty cards included.
The return of high value merchandise (for some carriers, above $50) should warrant you to consider using a trackable shipping service or purchase additional shipping insurance. Check with your carrier of choice to determine what insurance is included on your shipping. Manu Kea Incorporated does not guarantee that we will receive your returned item.
Also please understand that unless you received the wrong product(s); outbound shipping charges are non-refundable, and you are responsible for return shipping.
Orders returned/shipped to Manu Kea Incorporated without a prior RMA number and document being issued, will be refused at our facility.
If an order/package delivery is refused, then return shipping will be deducted from the amount refunded.
